Jack Russell Debt Collection and Process Servers

Call 0800 068 5151

Call 0800 068 5151

Privacy Policy

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  1. Important notice
  2. Personal Data we may collect and why
  3. Cookies
  4. How we use your personal data
  5. Legal grounds for processing
  6. Who we share your personal data with
  7. How long we keep your personal data for
  8. Your rights
  9. How to contact us
  10. Links to other websites
  11. Changes to this Privacy Policy

1. Important notice

This Privacy Policy describes how we obtain and use your personal data, why we are allowed to do so by the law, who has access to your personal data and what your rights are. Please review it carefully.

In the event that the Site contains a separate Privacy Statement linked to via the Site homepage, in the case of conflict between that Privacy Statement and this Privacy Policy, the Privacy Statement shall prevail.

We take your privacy seriously and use your personal data as explained in this Privacy Policy. We are the “controller” of the personal data you provide to us.

You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes. See the section Your rights for more information.

2. Personal Data we may collect and why

Personal data is any information which identifies you directly or indirectly.

  1. Contact details (name, email address, telephone number)
  2. Correspondence you send to us
  3. Survey responses
  4. Transaction details for orders
  5. Details of visits to the Site (traffic data, location data, etc.)

3. Cookies

What are cookies?

Cookies are files stored on your device that help websites remember information about your visit.

a. What cookies are used on this Site?

  1. Essential – necessary for core website functionality.
  2. Analytics – help us understand how users engage with the Site.
  3. User Cookies – remember your preferences.
  4. Social Sharing – allow sharing content on social networks.
  5. Interest-Based Advertising – make advertising more relevant to you.

b. How can I reject or opt out of receiving cookies?

You may refuse cookies by adjusting your browser settings, but this may affect your ability to use parts of the Site. For more details, visit allaboutcookies.org.

c. Third party cookies

Some cookies are placed by third parties. We have no control over these cookies. For opting out, visit:

  • youronlinechoices.com
  • World Wide Web Consortium website

4. How we use your personal data

  1. To provide products and services
  2. To send service communications
  3. For direct marketing (with consent)
  4. To track Site usage (cookies)
  5. To provide and improve customer support
  6. To maintain internal records and accuracy
  7. To respond to enquiries, complaints, or disputes
  8. To investigate fraud and fulfil legal obligations

Consent

  1. Sending marketing communications
  2. Sharing details with trusted partners
  3. Marketing research
  4. Obtaining credit scores

Necessary for performance of a contract / legal obligations

  1. Providing products and services
  2. Communicating essential information
  3. Customer support
  4. Service updates

Legitimate business interests

  1. Personalising products and services
  2. Understanding customer behaviour
  3. Website development
  4. Staff training
  5. Managing enquiries or disputes
  6. Operational management

6. Who we share your personal data with

We may share your data with suppliers and service providers acting as processors, or when required by law. Your data may be transferred outside the EEA with appropriate safeguards.

7. How long we keep your personal data for

We retain your data only as long as necessary, taking into account legal requirements, limitation periods, disputes and regulatory guidance.

8. Your rights

Right Description
Right to be informed Clear information about how we use your data.
Right of access Access to your personal data.
Right to rectification Correct inaccurate or incomplete data.
Right to erasure Request deletion of your data.
Right to restrict processing Block or suppress data processing.
Right to data portability Receive data in machine-readable format.
Right to object Object to processing based on legitimate interests or marketing.
Right to withdraw consent Withdraw consent at any time.
Right to complain Complain to the ICO.

9. How to contact us

If you wish to exercise your rights or have concerns, contact us using the details on our Site. You may also contact the ICO.

We are not responsible for the privacy policies of third-party websites.

11. Changes to this Privacy Policy

This Privacy Policy was last updated on 1st December 2025. We may update this policy from time to time, and any changes will be published on this page.